CorrLinks

• Definition: CorrLinks is a web-based communication platform that allows inmates in federal and state prisons to send and receive messages from approved contacts outside the facility.
• Purpose: The system aims to facilitate communication between incarcerated individuals and their friends and family while ensuring safety and security within correctional facilities.
• Accessibility: Available on both desktop and mobile devices, making it easy for users to stay connected.

Features of CorrLinks

• Secure Messaging: Provides a secure environment for sending and receiving messages, ensuring the privacy of communications.
• User-Friendly Interface: Designed for ease of use, allowing both inmates and their contacts to navigate the system without technical difficulties.
• Account Management: Users can manage their accounts, including adding or removing contacts and monitoring their message history.
• Email Notifications: Notifies users via email when they receive new messages, ensuring timely communication.
• Message Limits: Inmates are allowed to send a limited number of messages, promoting responsible communication.
• Web and Mobile Access: Compatible with both web browsers and mobile devices, allowing users to access their accounts from anywhere.
• Payment System: Users can add funds to their accounts to send messages, with costs clearly outlined for transparency.
• Approval Process: All contacts must be approved by the correctional facility, enhancing security and accountability.

Pros and Cons of CorrLinks

Pros

• Enhanced Communication: Allows inmates to stay in touch with family and friends, which is essential for mental health and support.
• Secure and Private: Messages are monitored for security, ensuring that communications are safe from outside threats.
• Convenient Access: The platform can be accessed from various devices, making it easy for users to connect at their convenience.
• Simplified Management: Users can easily manage their contacts and message history without needing extensive technical skills.
• Notification System: The email alerts ensure that users are promptly informed about new messages, facilitating quicker responses.

Cons

• Cost of Messaging: Sending messages incurs a fee, which may limit communication for some families, especially those on tight budgets.
• Message Restrictions: Inmates are subject to limitations on the number of messages they can send, which may lead to frustration.
• Approval Delays: The approval process for adding contacts can be slow, delaying communication during the initial setup.
• Lack of Multimedia Support: CorrLinks primarily supports text messaging, limiting the ability to share photos or other media.
• Dependence on Internet Access: Users must have a reliable internet connection to access the platform, which may be a challenge in some areas.

Functions of CorrLinks

• Messaging: The primary function is to facilitate secure communication between inmates and their approved contacts.
• Contact Management: Users can add, remove, or modify their list of approved contacts.
• Message History: Provides a record of all sent and received messages for both inmates and their contacts.
• Payment Management: Users can manage funds in their accounts to ensure they can continue to send messages.
• Notifications: Sends alerts to users when they have received new messages, keeping them informed.

How to Use the CorrLinks App

1. Create an Account:
   • Visit the CorrLinks website or download the app. Click on “Sign Up” to create an account. Provide your email address and a secure password.
2. Add Your Inmate:
   • After creating your account, you will need to add an inmate by entering their ID number and following the prompts to request approval from the correctional facility.
3. Fund Your Account:
   • Add funds to your CorrLinks account through the available payment methods. This will enable you to send messages to the inmate.
4. Compose a Message:
   • Once you have funds in your account and your inmate is approved, navigate to the messaging section. Select the inmate you want to message and type your message.
5. Send and Receive Messages:
   • After composing your message, click “Send.” You will receive email notifications when the inmate replies, and you can check your message history in the app.
6. Manage Contacts:
   • Access your contact management section to add or remove approved contacts. Be aware that any changes will need to go through the approval process.
7. Check Notifications:
   • Keep an eye on your email for notifications about new messages from the inmate. This will help you stay updated and engaged in communication.
8. Log Out Securely:
   • After using the app, always log out to ensure your account remains secure, especially if you're using a shared device.
9. Review Messaging Policies:
   • Familiarize yourself with the messaging policies and guidelines provided by CorrLinks to avoid any issues with your account.
10. Seek Help if Needed:
    • If you encounter any issues, refer to the help section of the app or website for troubleshooting tips or contact customer support.